SHIPPING & TRACKING

Shipping Information
 
Parts & Accessories 
Small Parcels
Bikes & Bulky Items
Standard Shipping
 Orders over $49 get FREE Standard shipping, Standard = $7.50 
Orders over $100 get FREE Express shipping, Express = $15
Standard Bike box - $79 *$499 to AK & HI

Small Bike box - $39  *$299 to AK & HI

Express Shipping 
Free Over $100 orders

$15 Below $100 orders
with FedEx

-
Next-Day Dispatch
Orders received by 1:00 PM
PST*
Orders received by 1:00 PM
PST*
ETA
 2 to 9 business days
1 to 4 business days - Express
1 to 9 business days

PARTS & ACCESSORIES - FREE SHIPPING OVER $49

Standard Shipping: Shipping is free for orders over $49 on all small parcels (parts, accessories and apparel) Please check our Shipping Calculator on the product pages in order to get a precise delivery cost. The estimated delivery time is 2 to 9 business days.

Express Shipping: We also offer Express Shipping for an additional fee on parts, accessories and apparel orders. The estimated delivery time on Express Shipping is 1 to 4 business days. 

SHIPPING OF BIKES & BULKY ITEMS

Shipping cost of $39 for Small Bike Boxes and $79 for Standard Bike Boxes, shipping to AK & HI may incur additional charges.

Shipping of bikes and other bulky goods are fully tracked with our tracking numbers and you will be able to follow your parcel closely.


NEXT DAY DISPATCH

All orders received by 1 pm PST will usually be dispatched the following business day. On occasion and due to high demand this may increase to 2 business days (or more) after your order has been placed. Our warehouse team processes orders as fast as possible and in these times we ask for your patience. 

Note: 

  1. If an order is placed on the weekend or public holiday, please note dispatch ETA times (as referenced above) will begin from the next working day. 

  2. Once a dispatch notification with a tracking number has been sent, your order will be marked as dispatched.

  3. Recently dispatched orders may not have left our warehouse yet however the courier will collect the order either the same day or the next business day.

  4. Please allow 12 hours for the consignment number to register in the courier tracking system. 


ORDER STATUS

Hold - The payment is still being processed, the address may have been entered incorrectly and many more reasons. We will be in touch if we need more information from you before shipping the order out.

Pick: The order is ready to be shipped out to your selected address and will be handled by warehouse staff in the next 5 business days.

Pack: The order is being prepared for shipment by the warehouse staff.

Dispatched: The order has been packed and is now in either of the following two stages.

1)     Recently dispatched orders may not have left our warehouse yet however the courier will collect the order either the same day or next business day. This means orders dispatched late in the afternoon may not be collected until the following business day. Orders dispatched late Friday afternoon may not be collected by our courier until Monday. 

2)    Your order has left our warehouse, has an active consignment number (which can be tracked) and is in transit for delivery.

ESTIMATED TRANSIT TIMES

For precise and up to date information, use the Shipping Calculator on our product pages to get the estimated Transit Times to your state

TRACKING EXPERINCE ESTIMATED TRANSIT TIMES PER STATE

Transit times from Bikes Online to

Approximate Business Days

Alabama

6

Alaska 
10

Arizona

3

Arkansas

5

California

2

Colorado

4

Connecticut

6

Delaware

6

Florida

6

Georgia

6

Hawaii
10

Idaho

3

Illinois

5

Indiana

5

Iowa

5

Kansas

6

Kentucky

7

Louisiana

5

Maine

8

Maryland

6

Massachusetts

7

Michigan

6

Minnesota

5

Mississippi

4

Missouri

5

Montana

4

Nebraska

6

Nevada

3

New Hampshire

8

New Jersey

6

New Mexico

3

New York

6

North Carolina

5

North Dakota

4

Ohio

6

Oklahoma

4

Oregon

4

Pennsylvania

5

Rhode Island

7

South Carolina

6

South Dakota

5

Tennessee

5

Texas

4

Utah

3

Vermont

7

Virginia

6

Washington

4

Washington D.C.

6

West Virginia

5

Wisconsin

6

Wyoming

3

What Shipping Methods Do Bikes Online Offer?

What Shipping Methods Do Bikes Online Offer?

Shipping of Bikes

We now ship bikes to all 50 states, Alaska and Hawaii may incur additional shipping charges.*

Standard Bike box - $79.00  *$499 to AK & HI

Small Bike box - $39.00  *$299 to AK & HI

Once your item is shipped, you will be emailed a tracking number. See "Here"(link to page) for estimated delivery times by state.

 

Shipping of Parts, Accessories and Apparel

Parts, accessories, and apparel orders over $50 get FREE Standard shipping, or spend $100 and you get FREE Express shipping (excluding taxes). 

Standard = $7.50 under $50, Free over $50, 

Express = $15.00 under $100, Free over $100
Orders of parts and accessories that ship in a box larger than a regular shoe-box, are shipped at our "Large P&A Box" rate of $10, Free over $100

Same Day Order Processing

Bikes Online offers same day shipping for orders received before 1 PM PST.

Note, we do not ship on the weekends and public holidays.

How Do I Track My Order?

Once your order has been dispatched from us, you will receive an email with a tracking number from FedEx or USPS. You can use their websites or ours to track your items here.

You can track your order on the link above using your order/invoice  number.

We will also send email updates about your delivery.

Do You Ship Internationally?

Unfortunately we do not ship bikes or anything from our website outside of the lower 48. If you would like to find if there is a dealer near you, take a look at the Polygon website. Find a store near you.  You might like to contact the accessory brand directly to see where your closest dealer is.

What does the status of my order mean?

When you log in to your account, on the Bikes Online website, you'll notice that orders go through the process below: 

 

On Hold - The payment is still being processed, the address may have been entered incorrectly, you used a direct payment from your bank, your credit card may have been declined/review OR if paying with your bank account it takes a few business days to clear. We will be in touch if we need more information from you before shipping the order out.  

Pick - The order is in the processing phase and can take between five (5) to seven (7) business days to move to pack then to dispatched. 

Pack - The order is being prepared for shipment by the warehouse staff. 

Dispatched - The item was shipped and is now with FedEx or USPS

Please allow up to a day or two for order status' to update

Commercial Addresses Preferred

We require a signature for our deliveries so we prefer commercial addresses where there is someone present all day to receive your order. You can select an alternate delivery address to your billing address when placing your order, such as your  neighbors or your workplace. To do this, simply enter a new address in the delivery address screen as prompted.

Unfortunately we cannot deliver bikes to PO Boxes.